Frequently asked questions

What is coaching?

Why do people have coaching?

How does it work?

How long does it last?

How much does it cost?

What if I’m not happy with it?

What is coaching?
Coaching is a one-to-one relationship between an individual seeking change and a trained expert who will guide them towards making that change. The individual may wish to improve performance, confidence or fulfilment. The coach will provide insights, utilise tools and techniques, guiding, encouraging and motivating the individual to be closer to the person they most want to be. The relationship lasts for an agreed period of time. It will have a contract, agreed goals, objectives and measureable outcomes.
For businesses and individuals alike coaching is an effective tool to create change, improve performance and produce sustainable results. For a better understanding have a look at client feedback.

Coaching is about:-
• Discovering and removing your ‘blocks’
• Achieving fulfilment
• Discovering and re-enforcing values
• Discovering your dream
• Making sure you are in the best place doing the things you do best
• Seeing the bigger picture
• Setting priorities
• Experiencing what you most want to experience

Why do people have coaching?
• To move an area of their life forward quicker
• To get a better work/life balance
• To discover and remove personal ‘blocks’
• To gain confidence
• For relationship Issues – significant other, work relationships, family and friends
• For problems with transitioning in a significant life change

How long does it last?
Coaching and mentoring relationships last from a minimum of 6 months to as long as 2 years.

What if I’m not happy with it?
If you are not happy with the coaching or mentoring you are receiving you are fully entitled to end the contract. Honesty is fully encouraged.

How does it work?
• Coaching typically takes place by telephone, but sometimes face to face
• Typically people have 2/3 sessions per month
• It starts with a Discovery Session which takes 1 hour
• Pre-session documentation will be provided to help both you and your coach prepare and get the most out of the time

How much does it cost?
• Charges vary for different services – contact us for full details
• 6 sessions over 3 months is a minimum commitment
• Payment is monthly in advance by standing order, cheque or direct payment into the Smart Step company account.
- Contact us for a complete fee structure

Is your question not answered?
– simply send it to us and we will respond info@smartstepliving.com